RETURN AND REFUND
Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For the item to be eligible for a return, it must be unused and in the same condition in which you received it. It must also be in its original packaging.
Refunds
Once we receive the item and inspect it, we will send you an email notifying you that we have received it and notifying you whether or not the return and refund or exchange are approved.
If the refund is approved, we will process the refund of the total amount in a maximum of 10 days.
Late or lost refund
If you have not yet received your refund, please check your bank account again and if you have not received it, talk to your bank so they can verify that there is no problem with your accounts.
If you have followed these steps and have not yet received your refund, please contact us at info@nisuba.com.
Sale items
Sale items may also be refunded unless that offer specifies that it is a non-refundable product.
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to info@nisuba.com and send the item to: Carrer de Sant Josep Oriol, 6, 4-1, Gavá, 08850, Spain.
Shipment
To return your product, you must send them to: Carrer de Sant Josep Oriol, 6, 4-1, Gavá, 08850, Spain.
You will be responsible for the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we have paid for it.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance.